To determine which version of Byqee you have, it will be beneficial for you to identify the version you possess to provide the appropriate technical service for your Byqee.
Firstly, check your invoice. The Byqee version number indicated in the product name will give you the answer.
If you ordered your Byqee before July 2021, your version is "V20". There are two sub-versions of V20:
- Byqee V20 Base
- Byqee V20 Pro
You can find out which one you have by checking your invoice.
If you ordered your Byqee after July 2021, your version is "V21".
If you ordered your V21 model before February 2022, you have one of the following four versions:
- Byqee V21 Classic Base
- Byqee V21 Classic Pro
- Byqee V21 Smart Base
- Byqee V21 Smart Pro
You can determine which one you have by checking your invoice.
If you ordered your V21 model after February 2022, you have one of the following two versions:
- Byqee V21 R1
- Byqee V21 R2
To determine which one you have, look at the battery pack from above. If the back protrusion of your battery pack's ears resembles a straight line, you have the Byqee V21 R1. If these ears look triangular, then you have the Byqee V21 R2.
If you cannot determine which version you have, do not worry. Create a General Request Form and send us a photo of your Byqee. Our team will do the version detection for you.