If you haven't charged your battery after its last use, connect the charger and observe if the charging light turns red. If you haven't used your Byqee since the last charge, it's normal for the charging light not to turn red. However, if you place your battery in the bracket and notice that the system is not working, check the steps under this topic.
If you are certain that your battery is not full and the light does not turn red, it means your battery is having trouble charging. You can create a request to our technical team here for this issue.