If the motor does not work when you accelerate even though the throttle lights are on, check if the motor cable is properly connected. You can find the correct connection method in your installation and user manual. Push the cable until the lines on the two cables align, such that the arrows shown coincide with each other.
If the motor connection cable is properly connected, follow the cable from the motor to the bracket to check for any damage. If there is damage that could affect the integrity of the cable, the error might originate from this point.
If your motor still does not move or you suspect there is a problem with its movement after completing all the steps, create a request to report this to our technical team.